Frequently Asked Questions
Everything you need to know about your Port Vale Store order.
How long will it take for my order to be delivered?
Standard UK delivery typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on shirts that have been personalized with custom names, numbers, or league patches unless the garment is faulty.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for standard items?
You can return unworn and unwashed items in their original packaging within 28 days of purchase for a full refund or exchange.
Do you offer Click and Collect services?
Yes, you can select the 'Click and Collect' option at checkout to pick up your order directly from the Official Club Store during regular business hours.